Dear Vern,
I’ve never met you, but if I ever do, I’m buying you as many drinks as you care to consume in an evening. Please let me know if you are ever in New York City, because unfortunately I won’t ever be coming to Olathe, Kansas.
Vern, you listened to me when others downplayed my issues. You sympathetically clucked with dismay when I told you how Little G just pooped out during my run a week ago, even though he was fully charged. You wondered aloud why my Forerunner 405 would have jammed, inexplicably. My green Garmin’s been having a rough several days, but you kept your cool, Vern, and doled out the practical advice and step-by-step instructions that cured him.
I told you about how the battery cover on my heart rate monitor strap had gotten jagged from when I replaced the battery, and was scratching me so badly during my runs that I now had a perpetual scab right in the center of my torso, on the soft skin right beneath my…, well, you got the idea. Was there any way I could buy a replacement battery cover? No, there wasn’t but you, Vern, you showed your resourceful side by taking one off another heart rate monitor the folks at Garmin headquarters “just had lying around,” and mailed it to me! Free of charge!
Today was the first time I ran with my new, smooth battery cover. Ah, what a relief! No more pinchy-stabby-scratchy. No more bleeding. And soon–when the old ones heal–no more scabs (and hopefully no scars). Vern, with every non-uncomfortable step I ran this afternoon, I thanked you and your employer, Garmin, for helping me fix Little G (three times!) and my heart rate monitor strap.
Sincerely yours,
TK
Pigtails Flying 
I do have a permanent scar there from my Garmin’s cover. It was a really, really bad scrape, though (20 miler). I’m sure yours was less dramatic.
If it happens again, you can use a steel nail file to smooth that sucker down.